The 8 Biggest Consumer & Customer Experience Trends In 2022

The 8 Biggest Consumer & Customer Experience Trends In 2022

Our world is changing rapidly, and so too are consumer expectations. Therefore, if your business wants to continue to add real value and solve customers’ problems, you will have to rethink your products and services to take account of the huge shifts taking place.

5 Comments

  1. Futurati Podcast on February 13, 2022 at 10:53 pm

    Really like your big-picture perspective on these ideas. Your comments on digital-only products, smooth channel experiences, and other trends align with my own thinking.



  2. Anup Kale on February 13, 2022 at 10:56 pm

    Thanks for the great insight



  3. töma O on February 13, 2022 at 11:07 pm

    very huge free content. i really enjoy every video! keep doing



  4. Kiran Varri on February 13, 2022 at 11:08 pm

    Channel digitization and expansion / Micro-moments and personalization & Conscious consumption are my favorites Bernard👍🤩tyty #CX2022 #CX



  5. Itz sunny on February 13, 2022 at 11:18 pm

    Plz make video on career in tech industries?