The 8 Biggest Consumer & Customer Experience Trends In 2022
The 8 Biggest Consumer & Customer Experience Trends In 2022
Our world is changing rapidly, and so too are consumer expectations. Therefore, if your business wants to continue to add real value and solve customers’ problems, you will have to rethink your products and services to take account of the huge shifts taking place.
Really like your big-picture perspective on these ideas. Your comments on digital-only products, smooth channel experiences, and other trends align with my own thinking.
Thanks for the great insight
very huge free content. i really enjoy every video! keep doing
Channel digitization and expansion / Micro-moments and personalization & Conscious consumption are my favorites Bernard👍🤩tyty #CX2022 #CX
Plz make video on career in tech industries?